Shipping & Returns

Shipping

Delivery Timeframes

• Standard Shipping: 3 – 5 business days Australia-wide.
• Express Shipping: 1 – 2 business days Australia-wide.

Orders placed before 1 pm AEST on business days are dispatched the same day. Orders placed after this time, or on weekends and public holidays, are dispatched the next business day.

Shipping Rates

• Free standard shipping on all orders over $80.
• Standard shipping: $12.00
• Express shipping: $20.00

Order Tracking

Once your order is dispatched you will receive a confirmation email with a tracking number. You can also track your order at any time by logging in to your account or visiting our Track Order page.

Returns & Refunds

30-Day Satisfaction Guarantee

If you are not completely satisfied with your purchase, you may return any unopened product within 30 days of delivery for a full refund. To initiate a return, please contact our support team.

Return Conditions

• Products must be unopened and in their original packaging.
• A proof of purchase (order confirmation email or order number) is required.
• Return shipping costs are the responsibility of the customer unless the product was received damaged or incorrect.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery. We will arrange a replacement or full refund at no additional cost.